Our contact details  

Name:  Synergi, NSUN (National Survivor User Network) 

Address: 150 Minories, London, EC3N 1LS

Phone Number:  020 7820 8982 

Dated: July 2023   

Who are we? 

Synergi, is hosted by The National Survivor User Network (NSUN). NSUN is a mental health membership organisation and a registered Charitable Incorporated Organisation in England. We work to amplify the voices of lived experience, challenge discrimination, and influence mental health policy and practice. This work involves contact with other voluntary organisations, public sector organisations, policy makers, consultants, and other parties involved in the health and care sector. 

We are committed to safeguarding the privacy of our members and website visitors; subscribers to our newsletters, attendees at our events and others whose data we hold. We want you to feel confident about how any personal information you share will be looked after or used. 

In this policy, we explain the type of personal information we collect, how and why we collect it, how we use it, and how we keep it secure. 

The type of personal information we collect:  

We currently collect and process the following information: 

We do not collect cookies or website user statistics.

Why we collect personal information 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

We may use the information that you have given us in order to: 

How we collect the personal information 

We collect this information via systems including: 

We may share this information with third parties, that is: 

Your information will only be used for Synergi or NSUN’s purposes and will never be passed on to third parties for marketing purposes.  

Disclosing personal information 

We will only disclose your personal information: 

Lawful basis for processing 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. We will only process personal data after being given express permission by you, after having explained what we will use the personal information for. You are able to remove your consent at any time. You can do this by contacting us at synergi.info@nsun.org.uk or by writing to us at our postal address. 

(b) We have a contractual obligation. We sometimes enter into contractual working agreements with individuals which requires us to process personal data supplied by them.  

(c) We have a legal obligation. This refers to our holding of data on our trustees, and employees’ taxation and pensions. 

(d) We have a vital interest. If we are in contact with a member whose life we believe may be at risk, we reserve the right to share their data with appropriate organisations to try to mitigate this risk. 

How we store your personal information  

Membership data 

Membership data is held securely on the secure, password-protected systems Beacon or Mailchimp. Only Synergi and NSUN staff have access to these systems.  

Other personal data 

We use Microsoft’s Office secure, password-protected, cloud-based suite of products which includes SharePoint and OneDrive where we store many of our documents. This is hosted on secure servers in the Microsoft environment.  

Data for surveys is stored on Typeform. Data for events is stored on Eventbrite or Zoom. These are password-protected, secure cloud software systems. 

Our website is a password-protected, secure cloud software system hosted by Hands Up. 

Only Synergi, NSUN staff and software host administrators have access to these systems. 

Financial data 

All financial data is kept on secure password-protected systems, limited to certain staff. If data needs to be sent to an external source, it will be password-protected or directly uploaded to the website (e.g. HMRC). 

How we keep data up to date 

We want to make sure the information we hold about you is accurate. To do this we are reactive – responding to your requests to update or remove your data, and also proactive – sometimes contacting you to ask if your information is up to date. 

How long we store your data for 

We hold membership data until we are either reactively made aware by you that it is to be removed, or by proactively finding out that the data is no longer valid e.g. by performing a database cleaning exercise trying to contact members to validate the information and being unsuccessful. We then delete the contact record from our database. 

Other personal information that we process for any purpose or purposes will not be kept for longer than is necessary for that purpose or those purposes. 

Your data protection rights 

Under data protection law, you have legal rights over your personal information. For example, you can see it, amend it, ask us to change the way we handle it or have it removed from our records completely. If you want to do any of these things, you can email synergi.info@nsun.org.uk and we will respond to you within two weeks at the very latest.

You can unsubscribe from our newsletter and mailings by clicking Unsubscribe at the foot of the newsletter, although this will not remove your data from our records. If you wish for all of your data to be removed, please email us at synergi.info@nsun.org.uk or write to us via our postal address. 

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at synergi.info@nsun.org.uk call us on 020 7820 8982 or write to us at:  

150 Minories, London, EC3N 1LS

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:             
Information Commissioner’s Office 
Wycliffe House 
Water Lane 
SK9 5AF 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk  

Data protection registration 

We are registered as a data controller with the UK Information Commissioner’s Office. Our data protection registration number is Z2363662. 

This website is owned and operated by Synergi, hosted by the National Survivor User Network (NSUN). 

We are a registered a registered Charitable Incorporated Organisation in England (no.1135980).

You can find out more about your rights under data protection legislation at ico.org.uk.